Transport Supervisory program

Toll’s new Transport Supervisor Program targets our unsung heroes!
Over sixty-five of Toll’s unsung heroes – its frontline supervisors and managers - have enlisted in the ‘Transport Supervisor Program’, an initiative of Toll Personnel. The program is a ten-day training workshop which leads to them to gaining the highly valued Certificate IV in Frontline Management qualification.
The course is conducted in non-consecutive days and focuses on issues which face all frontline manager; including teamwork, communication, conflict resolution OH&S and conflict management. Participants represent the whole spectrum of Toll Group’s.
Tanya Mittiga, organiser of the program sees this as an opportunity to both crystallise participants’ understanding of management issues as well as network with colleagues from Toll’s different divisions; “It’s so exciting to see our frontline managers so keen to learn and share their ideas about effective management”, “Our supervisors and front-line managers really are responsible for generating Toll’s bottom line - so it’s great to be able to offer them a chance for professional and career development”.
The training is conducted in a hands-on manner, with brief lectures punctuated by activities, discussions, role-plays as well as presentation skills workshops. Participants have also been lucky enough to have guest speakers from around the Toll group.
Upon completion of the course, participants will be eligible for their Certificate IV in Frontline Management - a highly valued, nationally recognised qualification. Ambitious participants can even continue their studies by enrolling into a Diploma in Frontline Management.
Gavin Wedell, head facilitator of Management Consultancy International, the Registered Training Organisation conducting the training says that response to the program has been overwhelmingly positive; “The frontline managers really are the unsung heroes in any organisation. These are the men and women at the coal-face of the business. All too often we see insufficient attention paid to them, so it’s great to see the Toll Group being so proactive in offering professional development for its supervisors.” “What’s also so nice is that the training is heavily focussed around people skills - it’s not unusual for our frontline managers to have never had any formal training in management, with many having worked their way up to management roles in the organisation. What we’re giving these guys is a chance to crystallise what they’ve already learned on the job about management and also a chance to learn some new ideas to bolster their effectiveness.”