Friday, September 14, 2007

Transport Supervisory program

Toll’s new Transport Supervisor Program targets our unsung heroes!
Over sixty-five of Toll’s unsung heroes – its frontline supervisors and managers - have enlisted in the ‘Transport Supervisor Program’, an initiative of Toll Personnel. The program is a ten-day training workshop which leads to them to gaining the highly valued Certificate IV in Frontline Management qualification.
The course is conducted in non-consecutive days and focuses on issues which face all frontline manager; including teamwork, communication, conflict resolution OH&S and conflict management. Participants represent the whole spectrum of Toll Group’s.
Tanya Mittiga, organiser of the program sees this as an opportunity to both crystallise participants’ understanding of management issues as well as network with colleagues from Toll’s different divisions; “It’s so exciting to see our frontline managers so keen to learn and share their ideas about effective management”, “Our supervisors and front-line managers really are responsible for generating Toll’s bottom line - so it’s great to be able to offer them a chance for professional and career development”.
The training is conducted in a hands-on manner, with brief lectures punctuated by activities, discussions, role-plays as well as presentation skills workshops. Participants have also been lucky enough to have guest speakers from around the Toll group.
Upon completion of the course, participants will be eligible for their Certificate IV in Frontline Management - a highly valued, nationally recognised qualification. Ambitious participants can even continue their studies by enrolling into a Diploma in Frontline Management.
Gavin Wedell, head facilitator of Management Consultancy International, the Registered Training Organisation conducting the training says that response to the program has been overwhelmingly positive; “The frontline managers really are the unsung heroes in any organisation. These are the men and women at the coal-face of the business. All too often we see insufficient attention paid to them, so it’s great to see the Toll Group being so proactive in offering professional development for its supervisors.” “What’s also so nice is that the training is heavily focussed around people skills - it’s not unusual for our frontline managers to have never had any formal training in management, with many having worked their way up to management roles in the organisation. What we’re giving these guys is a chance to crystallise what they’ve already learned on the job about management and also a chance to learn some new ideas to bolster their effectiveness.”

28 comments:

Michelle Parkes said...

I have found this course one of the more valuable that I have participated in. I am enjoying the dynamic of the group, including our trainer (Go Gavin lol) and am finding the guest speakers FANTASTIC! This course is a great idea for anyone expected to supervise people.

muses of said...

Reading that article reminded me and the whole Melbourne group of the importance and efficacy of continuing learning. Great to read about the success of our great supervisors!

Peter O said...

Being a participant, I find this Supervisory Program very rewarding. With great teaching skills by Frontline Management ( rock on Gavy ) I have taken away different communication skills and techniques to my staff. We now work together in a more productive way with greater focus on the tasks set. Definatley as course recommended for any one who choose's to further their career.

Jaket said...

Being a participant in the Melbourne group I have found this progam very rewarding to me and would recommend it to all. Gavin I have one word for you EMPATHY lol

David said...

If only this course was available to me at the start of my management journey! All the basic and fundamental management skills are covered in a shared environment where we are able to learn from our fellow students experiences. Gavin, our facilitator and all the guest speakers have had a huge impact. I know that I'll be recommending this course to my staff.

Nathan B said...

Since joining this course I have developed a much stronger understanding of the specifics surrounding management, and have introduced some of these specifics in my day to day duties, to improve my management and personal skills. I have thoroughly enjoyed every session, not just through what I have learnt from the course, but also the valued input from the great group of people I am training with. I can strongly recommend this course to anyone who wishes to climb the management ladder to the top!!

Trish said...

What a fantastic course. Both relative and beneficial to my posotion in my business. Highly recommend to others!

Jim - Channel 7 News said...

This has been by far the best people management course I have done. Our group has really worked well together from day one, and Gavin has done a great group getting everyone involved without being a 'teacher'.

cossie said...

The course gives confidence and insight which I have taken into my daily work. Now if Gavin could just resolve the strawberry freddo frog issue

Kyles said...

This course has proven to be beneficial and inspirational.
There are so many aspects I have taken away with me and put in to practice and I have proven that the theory actually works!
It helps that we have a great group of people to learn from and it actually makes it enjoyable.
Remember Gavin you promised no more public speaking !

Tony Cordaro said...

This is my first management course I have under taken and besides the steep learning curve some of us are under going the course has been a pleasure, I honestly feel the course would not be the same and would hardly be a success or joy to complete if it wasn't for Gavin's professionalism, knowledge & personality.
Regarding public Speaking Gavin I think our Group has mastered this field 10 fold so please please please no more public speaking excersise's......lol

Tony

Tony Cordaro said...

This is my first management course I have under taken and besides the steep learning curve some of us are under going the course has been a pleasure, I honestly feel the course would not be the same and would hardly be a success or joy to complete if it wasn't for Gavin's professionalism, knowledge & personality.
Regarding public Speaking Gavin I think our Group has mastered this field 10 fold so please please please no more public speaking excersise's......lol

Tony

randal hayles said...

This course is very beneficial. It lays the foundation for a better future and opens the doors to new opportunities. Gavin is an excellent trainer who really has opened my eyes to what can be acheived.

Ivan said...

The effectiveness of any course relies on the trainers ability to engage his audience. Gavin is able to read the audience and adjusts the material so that it meets the needs of his audience...Excellent course and is strongly recommended for those in any supervisory/ management positions!

Lynsey said...

I have found this course to be extremely beneficial to my work and personal life (recommending that my husband takes a course in body language lol). I would recomend that anyone wanting to further their career and themselves attend this course.

Skywalker said...

The Transport Supervisory program has been of great benefit in so many aspects. I have been able to apply what I have learnt in the classroom and put it straight into practice with pleasing results. As Kylie mentioned in her blog, it has made it so much more enjoyable working together with a great group of people. If you are reading this Gavin, I have the Strawberry frogs!

Rod Clarke said...

I have found the training course very good as a refresher of knowledge and have learnt new things.

paul said...

Ditto to all previous comments what can i say great material,people,experience and instructor highly beneficial and recommended to anyone seeking to further their career.

Angelo said...

I have found this course very useful and refreshing. The course has given me the confidence to handle the issues that may arise in my business. The trainer Gavin is great in the way he gets the group involved and would recommend this course to anyone in a supervisor role.

Davin said...

I have found the course very useful and would recommend to any one.

Davin said...

I found the course very useful and would recommend to any one.

Dusty said...

Very enjoyable and relaxed sessions with Gavin. Ease up on the homework though big fella :-)

Dusty said...

very enjoyable and relaxed sessions with Gavin. Definite improvement on my public speaking abilities.
Ease up on the homework though Gav :-)

Dusty said...

enjoy all aspects of the course and have gained greater confidence in public speaking.
Ease up on the homework though Gav.

todd a said...

I have found the Transport Supervisory program to be a great tool espaecially since taking on a new role within the business. It is definately the most comfortable learing environment I have been involved in. Cheers. Todd

todd a said...

I have found the Transport Supervisory program to be a great tool espaecially since taking on a new role within the business. It is definately the most comfortable learing environment I have been involved in. Cheers. Todd

Deb said...

What a fantastic course, learning and having fun at the same time. Gavin was great and made the course very enjoyable. I would highly recommend this course to all supervisors & managers. Great for team work.

brenton jones said...

Great program!Gained a lot of knowlege in an interesting and enjoyable atmoshpere.Gavin was a fantastic presenter who made the days informative and there was time for a laugh.Well worth the time.